Diia.Business
The national platform for entrepreneurship and export development
#GovTech Case Study2026
Diia.Business
The case shows how AMEDIA reduces a public service to a single entry point: state identification, personal recommendations and the offline centre network operate as parts of one product rather than as separate departmental resources.
01 — OVERVIEW
One resource for starting, growing and exporting
Diia.Business is Ukraine’s national project for entrepreneurship and export development, launched in September 2024. The project is run by the Ministry of Digital Transformation of Ukraine together with the state institution "Entrepreneurship and Export Promotion Office".
Diia.Business combines a one-stop-shop online portal with a network of offline entrepreneur support centres across Ukraine.
Purpose of the product
Bring consultations, education, funding and export support together in one place — so an entrepreneur doesn't have to hunt for answers across dozens of sources.
What Diia.Business changes
A single support path for every stage: for those still planning to start a business, those already running one and looking to grow, and those entering export markets or already working on them. Offline consultations at support centres in a number of cities come on top of that.
02 — WHO IT'S FOR
Four stages of the entrepreneurial path
The platform serves entrepreneurs at every stage — from a first idea to entering international markets:
Those planning to start out
An entrepreneur's handbook, courses and free consultations for the first steps.
Active entrepreneurs
Grant programmes, a marketplace of digital solutions and consultations for growth.
Exporters
An exporter's handbook, market analytics, tenders, events and ECA services for entering foreign markets.
Startups and innovators
Funding and support programmes, events and partnership requests.
03 — THE PROBLEM IT SOLVES
Business support was scattered across agencies
Entrepreneurs faced two problems:
Information about business support, consultations, grants and export was traditionally scattered across different agencies and resources
Assembling everything needed meant searching for answers in dozens of different places
Diia.Business brings everything needed to start, grow and begin exporting together on one platform.
04 — KEY FUNCTIONALITY
Six lines of support in one account
Consultations
Free expert consultations on business, legal, financial and export matters.
Funding and support programmes
Grant programmes and financial assistance for developing business ideas.
Marketplace of digital solutions
Services and tools for the everyday needs of a business.
Education
Courses, tests and certificates for entrepreneurs.
Entrepreneur and exporter handbooks
Practical information for starting a business and moving into export.
Export support
Market analytics, tenders and partnership requests, events and exhibitions, ECA services.
The offline centre network
Entrepreneur support centres operate in Ivano-Frankivsk, Odesa, Poltava, Uzhhorod, Bucha, Ternopil, Kryvyi Rih, Kremenchuk, Lutsk, Rivne and at Taras Shevchenko National University in Kyiv. In Kharkiv, Mykolaiv and Cherkasy the centres currently operate online.
05 — HOW THE PRODUCT WORKS
From signing in to support in your own city
Five steps an entrepreneur goes through on the platform:
Registration and identification
Signing in to the entrepreneur's account by email or a Google account; the profile can then be verified via ID.GOV.UA (BankID, qualified e-signature, Diia.Signature).
Profiles
Personal data, a company profile, an exporter profile, an expert or consultant profile — depending on the role.
Personal recommendations
The recommendation service analyses the profile and selects relevant support programmes.
Using the services
Consultations, training, tenders, the marketplace, the events calendar.
Offline support
Turning to a Diia.Business entrepreneur support centre in your own region when needed.
06 — AI AND AUTOMATION
Assistants and recommendations instead of manual search
Two strands of automation run on the platform, both inside the entrepreneur's account:
Diia.Business AI assistants
Answer general and specialised questions from entrepreneurs: providing information, educational support and help arranging a consultation.
Personal recommendation service
Selects relevant support programmes based on the entrepreneur's profile and open registration data.
The result
Faster access to relevant information, better-informed entrepreneurs, and more effective use of the support team's resources.
07 — STATISTICS AND SCALE
Diia.Business in numbers
08 — PRODUCT ADVANTAGES
A one-stop-shop for entrepreneurs
Everything on one resource
Consultations, education, funding and export gathered on a one-stop-shop basis.
Free of charge
Consultations, training and platform tools are available to entrepreneurs at no cost.
Online, with offline support
All services are available online, and when needed consultations and services can also be obtained offline at representative offices across Ukraine.
Personalisation
Support-programme recommendations are shaped around each entrepreneur's profile.
Direct integration with the state
State registries and electronic identification services are connected directly.
09 — INTEGRATIONS
State identification, data and communication
The platform relies on state identification services and a set of external services for communication and analytics:
ID.GOV.UA (ISEI)
Verification of the entrepreneur's profile via BankID, qualified e-signature and Diia.Signature.
Account sign-in and the expert consultation calendar.
Recommendation service
Personal support programmes in the user's account.
Email (SMTP / Postmark)
Transactional email, notifications and applications.
AI assistant
Chat prompts for the entrepreneur inside the account.
Analytics and content
Google Analytics / GTM, Microsoft Clarity, Power BI / Tableau, YouTube / Vimeo, Selzy, Leaflet / OSM.
10 — TECHNOLOGY STACK
Implementation technologies
BACKEND
NestJS 10, Node.js 18, TypeORM, Passport / JWT, Redis (cache, Bull queues), Socket.IO.
FRONTEND
Angular 17 (public site with SSR, plus the admin panel), Angular Material, SCSS.
MOBILE
No separate app — a responsive web interface.
DATABASES
PostgreSQL, Redis.
INFRASTRUCTURE
Docker, GitLab CI, deployment via Dokku.
SECURITY
Helmet + CSP, CORS allowlist, JWT (HS384) with refresh tokens, rate limiting, bcrypt, 2FA (TOTP), the IIT crypto library, XSS sanitisation.
OTHER
Flexsearch, Chart.js, Leaflet, PDF/Excel export, CKEditor in the admin panel.
11 — PROVEN RESULT
Support at every stage — from launch to export
Diia.Business has brought consultations, education, funding, export support and a network of offline centres onto one platform, already used by more than 129,000 users and over 11,000 companies.
Thousands of consultations, tender requests and completed courses confirm that entrepreneurs get real support at every stage — from starting a business to entering export markets.
