Veteran Pro
A single digital platform for veterans and their families
#MilTech Case Study2026
Veteran Pro
The case shows how AMEDIA builds a public service around the user's life situation rather than the structure of government bodies: a person's status determines their route, and regional administrators keep local data current on the ground.
01 — OVERVIEW
Every form of veteran support in one service
Veteran Pro is the unified digital platform of Ukraine's Ministry of Veterans Affairs, bringing national, regional and business support programmes together in a single service.
The portal works as a practical directory of every available opportunity, organised around the needs of different user categories.
Purpose of the product
Close the gap between a veteran and state services: instead of searching dozens of websites, a person gets a personal support route on one resource.
What Veteran Pro changes
Instead of working through dozens of websites, a person sees the opportunities available for their status and region — with a support route and an AI chat in one window.
02 — WHO IT'S FOR
Three statuses that shape the whole navigation
The platform is also used by families of serving veterans, veterans on active duty or in the reserve, social workers, and representatives of veteran organisations, business and NGOs.
Combat participants
Veterans see the national and regional services available for their status, along with a step-by-step support route.
People with war-related disability
Access to treatment, rehabilitation, social protection and housing programmes, grouped around the needs of the status.
Families of the fallen and missing
Families get their own route covering payments, benefits and regional support programmes.
03 — THE PROBLEM IT SOLVES
Information about benefits is scattered across dozens of sites
A veteran or a family member searches on their own — and runs into three problems:
Information about benefits and services is scattered across dozens of websites
Regional opportunities are the hardest to find — they are rarely collected in one place
The search costs time and energy, and builds resentment toward the state
Veteran Pro brings national and regional opportunities, a chatbot for questions, and a support route map together in one place.
04 — KEY FUNCTIONALITY
Directory, route and search in one portal
National services
Health and recovery, social protection, housing, transport, documents, education and work, tax benefits — with an FAQ in every section.
Your path
A support route for each status (UBD, OIVV, ChSZ) laid out in sequential stages.
Site search
Tolerant of typos and grammatical cases, in Ukrainian, with results ranked by relevance.
Regional opportunities
A catalogue of local programmes filtered by region, community, status and topic.
Regional administrator cabinet
Adding and updating local programmes within one's own region.
Content admin panel
Managing national services, static pages, statuses and topics.
05 — HOW THE PRODUCT WORKS
From choosing a status to a personal route
Five steps that take a user from the home page to the service they need:
Choosing a status
The user selects their category (UBD, OIVV, ChSZ) on the home page.
The "Your path" route
The portal lays out the stages of support and leads to the relevant national services.
Filtering by region
The user picks an oblast and a community to see local programmes.
Programme updates by administrators
State and non-state regional administrators (oblast administrations, NGOs, charitable foundations) add and update opportunities in their region.
AI chat
When needed, the user turns to the chatbot to clarify information quickly.
06 — AI AND AUTOMATION
An AI assistant instead of manual section-by-section search
The assistant is built into the portal and answers questions about services in natural language:
What it does
Helps find information about services, benefits, payments, rehabilitation, housing, work and more.
Who it's for
Veterans and members of their families.
The problem it solves
Cuts the time spent searching for information on the portal.
The result
Fast, personalised answers without having to dig through sections manually.
07 — STATISTICS AND SCALE
Veteran Pro in numbers
08 — PRODUCT ADVANTAGES
One window instead of dozens of websites
Everything in one place
National, regional and business support programmes gathered on a single resource.
A personal route
The support path is built around the user’s status — UBD, OIVV or ChSZ.
Search in Ukrainian
Tolerant of typos and grammatical cases, with results ranked by relevance.
Kept current locally
Regional administrators update local programmes in their own region themselves.
AI chat
Fast answers for veterans and their families without searching through sections.
09 — INTEGRATIONS
The services the portal runs on
The platform relies on a set of external services for search, file storage, maps and communication:
SMTP — transactional email: regional service moderation, system notifications
S3 storage — portal files and images
Elasticsearch — full-text search in Ukrainian
AWS Cognito + chatbot API — AI chat sign-in and message exchange
Google Analytics — public portal traffic statistics
OpenData and maps (Leaflet / CartoCDN) — displaying facilities and centres on maps
10 — TECHNOLOGY STACK
Implementation technologies
BACKEND
NestJS 11, Node.js 20, TypeScript, TypeORM, Redis, Bull queues, JWT / Passport, Swagger.
FRONTEND
Angular (portal with SSR, separate CMS), Angular Material, Tailwind, Leaflet, CKEditor.
MOBILE
No native app — a responsive web portal.
DATABASES
PostgreSQL, Redis, Elasticsearch.
INFRASTRUCTURE
Docker, GitLab CI/CD, Kubernetes.
SECURITY
Helmet + CSP, CORS whitelist, rate limiting, bcrypt, RBAC, JWT (access / refresh).
11 — PROVEN RESULT
One platform instead of a search across dozens of sites
Veteran Pro has brought more than 130 national and thousands of regional and business programmes onto one platform, already reaching over 358,000 users, with page views passing 1.6 million.
The portal closes the gap between veterans and state services: instead of searching dozens of websites, a person gets a personal support route on one resource.
